As we know,In customer application, when user edits the customer through portal, that customer will get locked in Data manager.
I am facing issue in the below mentioned scenarios.
Suppose user edits one of the customer through portal but he doesnt save the changes and keeps that portal screen idle for a long time so that session gets expired from backend and then closes the screen the customer remains locked in data manger, which should not have happened. And after some time (like 15-20 mins) the customer gets automatically unlocked automatically in Data manager.
Please help me in understanding this mystery.
Thank you in advance.
Regards,
Kulbhushan